Contact us

We're here to help with any questions, concerns or issues you may have. Our dedicated team is committed to providing you with the best possible support experience.

Customer Support Availability

Our customer support team is available via various channels. Please feel free to choose the most suitable method for your issue:

• Live Chat: Available and can be accessed directly from our website.
• Email: You can also contact us via email. Our response times vary, but we'll do our best to get back to you within .

Help Centre

Before reaching out to our support team, please take a look at our comprehensive Help Centre. It's filled with helpful guides and FAQs that might be able to resolve your issue quickly.

• Access the Help Centre: A link can be found on our website footer.
• Browse the FAQ section: We've grouped related topics together for easy navigation.

Responsible Gambling Assistance

If you or someone you know is struggling with problem gambling, please don't hesitate to reach out. Our responsible gambling assistance team is here to help:

• Contact us via email and let us know how we can support you.
• Visit our dedicated Responsible Gambling page for more information.

Technical Support

Having trouble with our website or mobile app? Don't worry – our technical support team is on hand to help:

• Live Chat: Use the live chat function to get in touch.
• Email: Contact us via email and provide as much detail about your issue as possible.

Verification Support

Need assistance with account verification or recovery? We've got you covered:

• Live Chat: Use the live chat function to contact our support team.
• Email: Contact us via email and let us know how we can help.

Communication Response Expectations

Our goal is always to respond as quickly as possible. However, response times may vary depending on our workload. You'll receive a confirmation of your contact within , even if it's just an acknowledgement of receipt.

We appreciate your patience during this time and promise that we're doing everything in our power to resolve the issue efficiently.

Mobile and Desktop Support Accessibility

Our mobile app and website are designed with accessibility in mind. Feel free to use whichever method suits you best:

• Live Chat: Available on both mobile and desktop devices.
• Email: Send us an email via your preferred device.

We've got a dedicated support team available to help with any questions or concerns.

Preferred Contact Methods

If you have specific preferences for how we communicate with you, please let us know. We're happy to adapt our approach to meet your needs:

• Live Chat: If you prefer live chat, just use the function on our website.
• Email: Send an email and we'll respond as soon as possible.

Self-Service Help Options

Before reaching out for support, have a look at these useful self-service options:

• FAQ page
• Knowledge Base
• Responsible Gambling Page

We hope you find what you need quickly!

Contact Methods

Method

Contact Details

Email

Support Workflow: How it Works

1. Submit your request or question via the live chat function, email or our Help Centre.
2. Our support team will review and respond to your query in a timely manner.
3. If further assistance is required, we'll work closely with you to resolve any issues.

We hope this helps! Don't hesitate to reach out – we're here for you every step of the way.